Email me & The Iceberg Project Team at happiness@icebergproject.co if you:
– Have a general question to ask
– Have an Italian related question to ask
– Have some loving criticism for us
If you have technical questions or can’t get a hold of us, you may want to check out the FAQ below.
If you want to interview me or become a sponsor, head over to the Media page.
You can find me too by joining the Facebook group, following me on Pinterest, or jumping on the once-a-week email list chock full of Italian lessons, random travel stories, and usually appealing Italian entertainment.
FAQ
1.) I lost my password! What do I do?
Head over to this page https://www.icebergproject.co/italian/my-account/ and at the bottom there is a link “forgot password.” Follow the prompts to retrieve your password.
If for some reason that doesn’t work, email us at happiness@icebergproject.co, and we’ll get back to you within 2-3 business days.
2.) I lost my username! What do I do?
Your username is most likely the same email address where you are receiving The Iceberg Project emails. If you can’t remember your password, follow the prompts on question 1.
3.) The payment processor on the site isn’t working, what do I do?
Email us at happiness@icebergproject.co, and we’ll get back to you as soon as we can.
4.) How can I find the show notes for the podcast episode that I just listened to?
In the search box on the Iceberg Project website, type in the episode number (example: episode 168), hit “search” and the podcast show notes should come up.
5.) How do I change my email address/name on account/other account information?
Head over to this page https://www.icebergproject.co/italian/my-account/ and log in with your current account details. Once logged in, scroll down a bit to where it looks like this:
Click “edit your password and account details” and follow the prompts.
Don’t forget to hit “save” when you’re done!
6.) Do you do tutoring? How can I find information about an Italian tutor?
I do not currently offer Italian tutoring but there are other resources available, along with the option of chatting with me in Italian, on the website if you are interested.
Here’s how you can learn with me: http://icebergproject.co/italian/learn-with-me/
Check out the shop page: https://www.icebergproject.co/italian/shop/
Or if that doesn’t do it for you, I recommend trying italki (http://www.italki.com/?ref=1056765).
7.) The page I am trying to access is 404’ing, what can I do?
Please send us an email with the link to the broken page and we will do our best to get back to you ASAP with an updated link.
You can also try searching for the title or key words on The Iceberg Project site and seeing if an alternate link is available.
8.) How can I change my password?
Head over to this page https://www.icebergproject.co/italian/my-account/ and log in with your current account details. Once logged in, scroll down a bit to where it looks like this:
Click “edit your password and account details” and follow the prompts. Don’t forget to hit “save” when you’re done!
9.) I have a grammar question.
I would encourage you to use the search bar on the site or look through the Lessons section on Iceberg Project. If you can’t find the answer there, sometimes a Google search can be helpful as well.
If you still can’t find your answer, email me at cher@icebergproject.co, and I’ll get back to you after the holiday break.
10.) I ordered something from the site but it didn’t go through or I didn’t receive my materials.
Try checking your Spam or Promotions folder. If it still isn’t there, we will try our best to get back to you as soon as possible to sort out the issue. Thanks for your understanding!